Legal
Privacy policy
Last updated 22 July 2026
This policy explains what data iTooze Solution, a sole proprietorship of Hardik Mukeshbhai Borad ("iTooze Solution", "we"), handles when a merchant uses our software, Order Management UltraPro, and how we protect it.
Our role
Merchants who use the software decide what customer data enters it, so they are the data fiduciary for that information. We process it on their instructions to provide the service, and for no other purpose. We do not sell data, and we do not use customer data to train models or serve advertising.
What we process
- Order data from the merchant's Shopify store: order number, items, amount, payment method, order status, and the shipping address including the buyer's name, phone number and PIN code.
- Order attribution: where the order came from (such as a utm_source value) and, when the merchant's order form reports it, whether the buyer's network location matched the delivery address.
- Messaging records: confirmation messages sent to buyers over WhatsApp, delivery status, and the buyer's replies to those messages.
- Shipping records: waybill numbers and courier tracking events.
- Workspace accounts: the name, email address and role of each person the merchant invites, plus an audit trail of actions taken in the workspace.
- Integration credentials: Shopify, WhatsApp and courier API credentials, held server-side only and never exposed to a browser.
Where it is stored
Data is stored on Google Cloud Platform in the asia-south1 (Mumbai, India) region using Firebase services. Traffic is encrypted in transit. Integration credentials are kept in storage that client applications cannot read.
Who else touches it
- Google Cloud / Firebase — hosting, database, authentication.
- Meta Platforms — delivery of WhatsApp messages through the WhatsApp Business Platform.
- Shopify — the source of order data, read using credentials the merchant supplies.
- Delhivery — shipment booking and tracking, when the merchant connects a courier account.
WhatsApp messages
Buyers receive messages about orders they placed with the merchant. A buyer can reply STOP at any time; we record the opt-out and stop sending to that number. Replying START turns messages back on.
How long we keep it
Order and messaging records stay for as long as the merchant's workspace is active, because return-risk history depends on them. Disconnecting a store stops new data but keeps existing history. On a written deletion request from the merchant we remove the workspace and its data within 30 days, except where a law requires us to retain records.
Your rights
Under India's Digital Personal Data Protection Act, individuals may ask for access to their data, correction of it, or its deletion. Buyers should contact the merchant they ordered from, since that merchant controls the record. Merchants can write to us at Hardik@itoozesolution.in and we will act within 30 days.
Cookies
The application uses browser storage only to keep a signed-in session and remember display preferences such as the columns shown in a table. There are no advertising or cross-site tracking cookies.
Children
The software is for business use and is not directed at children.
Changes
If this policy changes we will post the new version on this page and update the date above.
Contact
iTooze Solution
B-603, Sahjanand Heights, Yogi Chowk Road, Near Tirupati Society, Punagam, Surat, Gujarat 395010
Hardik@itoozesolution.in · +91 94089 22409