iT iTooze Solution

Legal

Terms of service

Last updated 22 July 2026

These terms govern use of Order Management UltraPro ("the software"), provided by iTooze Solution, a sole proprietorship of Hardik Mukeshbhai Borad ("we"). Using the software means accepting them.

1. Licence

We grant the merchant a non-exclusive, non-transferable licence to use the software for the term of the licence key issued to their workspace. The licence covers use by the merchant's own staff for the merchant's own stores. Reselling access, or sharing credentials outside the workspace, is not permitted.

2. What the merchant provides

  • Their own Shopify store credentials.
  • Their own WhatsApp Business number and Meta account. Meta bills the number's owner directly for conversations; we do not resell messaging.
  • Their own courier account, where shipping features are used.
  • Accurate business details, and lawful consent to message the buyers they upload or import.

3. Acceptable use

Messages sent through the software must follow the WhatsApp Business Messaging Policy and Meta's commerce policies. The software may not be used to send unsolicited marketing, to message people who have opted out, or for any unlawful purpose. Attempting to break, overload or reverse-engineer the service is prohibited. We may suspend a workspace that puts our platform or other merchants at risk, and will say why.

4. Fees

Licence fees are those agreed in writing before activation. Fees are payable in advance for the licence term and are non-refundable once the workspace is activated, unless we agree otherwise in writing. Charges billed by Meta, Shopify or a courier are the merchant's own and are not collected by us.

5. Availability and support

We aim to keep the service running continuously but do not guarantee uninterrupted availability, and we may take it down briefly for maintenance. Support is provided by email on working days. Third-party outages at Shopify, Meta or a courier are outside our control.

6. Data

Merchant and buyer data is handled as described in our privacy policy. The merchant remains responsible for the lawfulness of the data they bring into the software and for their own obligations to their buyers.

7. Liability

The software is provided as is. To the extent permitted by law, we are not liable for indirect or consequential loss, lost profit, or loss of data. Our total liability for any claim is limited to the licence fees the merchant paid us in the three months before the claim arose.

8. Termination

Either side may end the licence at the end of its term. We may end it earlier if these terms are breached and the breach is not fixed within 14 days of written notice. On termination, access stops; the merchant may request an export of their order data before deletion.

9. Changes to these terms

We may update these terms and will post the new version here with a new date. Material changes will be notified by email to workspace owners.

10. Governing law

These terms are governed by the laws of India. The courts at Surat, Gujarat have exclusive jurisdiction.

Contact

iTooze Solution
B-603, Sahjanand Heights, Yogi Chowk Road, Near Tirupati Society, Punagam, Surat, Gujarat 395010
Hardik@itoozesolution.in · +91 94089 22409